Emergency Dispatcher

Police, fire, and ambulance dispatchers, also called 911 operators, answer emergency and non-emergency calls, determine the appropriate response, and dispatch emergency service personnel. They provide pre-arrival instructions, coordinate multiple units, and maintain communication logs. The BLS reports a median salary of $48,990 with 3% projected growth. A high school diploma is required, and most dispatchers receive on-the-job training. Certification as an Emergency Medical Dispatcher (EMD) is often required.

A Day in the Life

A typical 12-hour shift starts with logging into the computer-aided dispatch system and checking radio frequencies. Throughout the shift, the dispatcher answers 911 calls, quickly assessing situations and dispatching appropriate units. One call involves guiding a panicked parent through infant CPR until paramedics arrive. Between calls, the dispatcher updates incident records, coordinates with neighboring jurisdictions on a pursuit, and monitors active incidents on the dispatch screen.

Key Stats

Required Skills