IT Support Specialist
Computer user support specialists provide technical assistance to computer users, answering questions and resolving issues related to hardware, software, and networking. They diagnose problems, walk users through solutions, install and configure equipment, and maintain help desk ticket systems. The BLS reports a median salary of $59,660 with 5% projected growth. An associate's degree or certifications like CompTIA A+ may be sufficient for entry-level positions, with a bachelor's degree preferred for advancement.
A Day in the Life
A typical day starts with reviewing the help desk ticket queue and prioritizing issues. Mid-morning involves setting up a new employee's laptop, configuring email and VPN access. After lunch, the specialist troubleshoots a printer connectivity issue and walks a remote employee through a software installation over the phone. Late afternoon includes imaging new computers for a department rollout, updating the knowledge base with solutions to common problems, and closing resolved tickets.
Key Stats
Education
Associate Degree
Salary Range
Entry: $38,000
Median: $59,660
Senior: $88,000
Job Growth